Terms & Conditions

Making A Purchase

Making a purchase could'nt be easier. Just browse our online catalogue, and click "add to cart" for any items that you wish to buy. After you have finished your selection, click on "proceed to checkout" and the secure PayPal site will guide you through the available payment options. You can pay using most major credit or debit cards or, if you have one, your PayPal account. Please note that our minimum order value is £5.00 (including VAT, but excluding p&p). We regret that our online catalogue is not able to show "real time" stock availability. When you receive a confirmation of your order, this is to indicate that we have received your request. It does not indicate that a contract exists between us. We will confirm acceptance of your order, and hence a contract between us, when we despatch your goods. Any out of stock items will be advised to you by email and a refund issued. We process refunds as soon as possible, but due to the banking system it may take 3-5 days to show on your account. We are unable to hold backorders, so if you still require them, you will need to re-order out of stock items at a later date. Telephone orders are welcome (please call 01708 641198 during opening hours with your credit card details). If you prefer, you can post your order with a cheque to our shop. Please note that if you wish to pay by cheque, your order will not be despatched until the cheque has been cleared by our bank, and all cheques should be made payable to "Imagine That Papercrafts Ltd" and not post-dated. We offer a Loyalty Card scheme to all customers. One stamp is awarded for every full £5.00 spent (excluding P&P, Gift Vouchers, Sale lines). Once the card is complete (ie. with 40 stamps), you may exchange it for £20.00 of goods at retail price. If you would like to receive a Loyalty Card, please click on this button. Loyalty stamps will automatically be sent out with each order. To redeem a completed Loyalty Card or Gift Certificate, please place your order as normal and then click on the appropriate button(s) below. In the shopping cart enter the "Quantity" as "-1" (adjust the quantity as necessary) to deduct the amount from your order total. You will need to post the Loyalty Card or Gift Vouchers (along with your PayPal Transaction Number) to us at 201 St Mary's Lane, Upminster, Essex RM14 3BU. We will hold your order until receipt of the card/vouchers. You may wish to use a guaranteed post service, as we cannot be held responsible for Loyalty Cards and Gift Vouchers lost in transit whilst being sent to us. Using our online store shows your acceptance of our full terms and conditions.